Privacy & Data Protection
At Red Magic we take your privacy seriously. This page explains what personal and technical information we collect when you use our services, how we use and protect it, and the choices available to you. We aim to be clear about data handling so you can manage your account with confidence.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, contact number, residential address and identity documents when verification is required. We also hold account credentials and any correspondence you send to our support team.
Technical data
We collect information about how you access and use the site, including device type, browser, IP address, operating system, and log data on pages visited and session times. This helps us keep the service secure and functioning smoothly.
Transactional data
We record payment and transaction details tied to deposits, withdrawals and bonuses, including payment method and transaction amounts. This information is used for account management, fraud prevention and to fulfil financial obligations.
How we use your information
Your data is used to operate your account, process payments, verify identity, detect and prevent fraud, comply with legal obligations and respond to enquiries. With your consent we may also send service-related messages and promotional offers, which you can opt out of at any time.
Data protection practices
We protect personal data using appropriate technical and organisational measures, including encryption such as 128-bit SSL, access controls and secure data storage. Access to personal data is restricted to authorised staff and service providers who need it to perform their roles.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and support security. Some cookies are essential for site functionality, while others are used for analytics and performance. You can manage cookie settings through your browser or via any available preference tool on the site.
User rights
Depending on applicable data protection law, you may have the right to access your personal data, request correction, request deletion, restrict processing, object to processing and request data portability. You may also withdraw consent for marketing communications at any time.
Access, correction and deletion of data
To access, correct or request deletion of your personal data, contact our Data Protection team using the contact details below. We will respond to legitimate requests in line with applicable law and may need to verify your identity before making changes. In some cases we may retain information where required for legal or regulatory reasons.
Information sharing and third parties
We share personal data with service providers who help us deliver the service, such as payment processors, identity verification suppliers and analytics providers. We may also disclose information to comply with legal requirements or to protect against fraud and abuse. We require third parties to protect personal data to standards consistent with our own policies.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes indicates acceptance of the updated policy.
Contact us
If you have questions about this policy or want to exercise your rights, please contact [email protected]. For matters specifically about RedMagic data handling, please use the same contact address and include details of your request.