Reach Out to Us
Need a hand? Our support team is here to help with account queries, verification, payments, technical issues and general feedback. We can assist with withdrawals, bonus questions, device compatibility and responsible gambling tools, and we’ll guide you through any account-related enquiries. Contact us by email or phone and we aim to reply promptly during published hours. Live chat is often the fastest way to reach an agent for urgent matters. Please check our help centre for quick guides.
| Department | Contact |
|---|---|
| Customer support | [email protected] (response within 24 hours; include username and brief description; live chat for priority) |
| General enquiries | [email protected] (billing, site and account queries) |
| Affiliate enquiries | [email protected] (partner support and reporting) |
| Phone | +44 20 7624 1987 (Mon-Sun) |
| Working hours | Mon-Sun, 06:00-23:00 |
Email Assistance
Email is the quickest way to handle detailed requests, account issues or cases needing documents. Please send your enquiry to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and a brief description helps us progress your case faster and avoids delays when we need to verify information.
Contact Form
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions are often answered sooner; more complex cases that require verification or third-party checks may take longer depending on their nature. If your issue needs extra time we will keep you updated and provide an estimated resolution time.
Feedback
We’d love to hear your feedback, suggestions or ideas to help improve Red Magic. Share thoughts on games, payments or the site layout and our team will review every message carefully. Your input helps shape updates and fixes, so please send details via the feedback form or to [email protected], and we aim to respond promptly to make RedMagic better for everyone.