Responsible Gambling
At Red Magic we take safer gambling seriously. We want every player to enjoy controlled play and stay safe while using our site, so we provide clear tools, transparent options and easy access to support. If you ever feel your play is becoming a problem, we encourage you to use the controls below or contact our team for assistance.
Player protection principles
We believe in clear limits, active monitoring and swift support. We apply industry-standard checks to help prevent underage play and to identify risky behaviour. Our approach is practical and non-judgemental: we prioritise player safety and responsible account management at all times.
Activity-control tools
Deposit limits
You can set daily, weekly or monthly deposit limits on your account to control how much you add. Limits can be changed, but increases are subject to a waiting period to help prevent impulse changes.
Loss limits and wager controls
Loss limits help you cap the total you can lose over a set period. Wager controls let you restrict stake sizes or exclude certain bet types if you prefer.
Time limits and account breaks
Session time limits and forced breaks are available to help manage play time. You can choose short breaks or longer account pauses; temporary breaks typically start immediately, while longer restrictions may require confirmation.
Self-exclusion
If you need a clearer step back, self-exclusion lets you close access to your account for a chosen period. You can opt for short-term self-exclusion or a longer exclusion that prevents access to the site until the period ends. During self-exclusion we can also provide information on how to seek further help.
Signs of problematic behaviour
- Chasing losses or increasing stakes after losses
- Spending more time or money than intended
- Neglecting work, family or other responsibilities
- Difficulty stopping play or repeated attempts to reactivate limits
Tips for maintaining control
- Set realistic deposit and loss limits before you play.
- Use session timers and scheduled breaks to avoid long sessions.
- Keep a separate budget for entertainment and avoid borrowing to play.
- Talk about concerns with someone you trust and use available tools consistently.
Professional help and support organisations
If you need specialist support, we can point you to recognised UK services. For free, confidential help consider organisations such as BeGambleAware and GamCare, or use the national GAMSTOP scheme to block access across participating operators. If you need help applying controls to your account, contact our support team and quote your username — we will assist promptly.
For account enquiries please contact [email protected] and we will help you with tools, limits or self-exclusion options for your RedMagic account.