Terms of Use

These Terms and Conditions describe the rules that apply when you use the services provided by Red Magic. They set out the relationship between us and our users, explain account responsibilities, and cover the main operational matters you are likely to encounter while using the site. By registering an account and using our services you accept these terms and any policies we publish on the site.

Account responsibilities

Account holders must provide accurate personal information and keep their contact details up to date. We expect you to keep login details secure and not to share your account with others. You are responsible for all activity under your account and for ensuring that play is authorised. If you suspect unauthorised use you must notify us immediately so we can take appropriate action.

Eligibility requirements

Only persons who meet the age and jurisdictional requirements may open an account. Users must be of legal gambling age in their country and must not be located in a restricted jurisdiction. We may refuse registration, restrict access or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Our services must be used in line with these terms. Prohibited behaviour includes collusion, bonus abuse, use of automated play software, creating multiple accounts to circumvent rules, and attempting to manipulate game outcomes or the cashier. We reserve the right to investigate suspicious activity and to suspend or close accounts where misuse is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be provided where applicable. General rules include the need to register and meet any qualifying criteria, compliance with wagering requirements and game-weighting restrictions, and observing any expiry periods. We may withhold, cancel or reclaim bonuses and associated winnings if we suspect abuse or non-compliance with promotion rules.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, processing times and fees are shown in the cashier. We reserve the right to require verification documents before allowing deposits or processing withdrawals to satisfy regulatory and anti-fraud checks.

Verification checks

Verification may include identity, address and source-of-funds checks. Until verification is complete certain account functions may be restricted. We may also require additional information for larger transactions or where our risk checks flag activity for review.

Withdrawal processing

Withdrawals are processed in line with our payment provider procedures. We will attempt to process requests promptly, but payments may be delayed for verification, security or regulatory reasons. If we place a hold on a withdrawal we will notify you and explain the reason where appropriate.

Dispute resolution

We aim to resolve user complaints quickly and fairly. If you have a dispute, contact our support team with full details. We will investigate and respond within a reasonable time. If we cannot agree on a resolution you may have access to alternative dispute resolution services depending on your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services, legal obligations or operational practices. Where changes are material we will provide notice on the site or by email. Continued use of RedMagic after changes are published constitutes acceptance of the updated terms. If you do not agree with changes you should stop using the services and close your account.